IT HELPDESK SPECIALIST

Domain INDUSTRIAL
Location SLATINA

Main responsibilities:

  • Coordinates internal and external resources and Local IT (people from countries are coordinated in agreement also with Local IT Manager);
  • Manages the AMS and Projects delivery in his own area mainly for Wan, Lan & IT Security;
  • Acts as point of contact for service incidents, ensures service restoration and impact communication, along with chairing post incident reviews and managing actions;
  • Performs testing documentation and execution / Training material and training execution / Deployment;

The ideal candidate:

  • Experience working with Service Management processes that meet the business needs and are aligned to ITIL best practice;
  • “Hands-on” approach, working in a dynamic and fast paced environment;
  • Experience working with Routing, WiFi, Windows Operating System;
  • Superior command of English;
  • Research and self-study attitude;
  • Forward thinking and strategic planning;